SwapoSWAPO

Frequently Asked Questions

Please reach us at hello@2wc2.com if you cannot find an answer to your question.

Does Swapo take ownership of the devices?

No. Swapo does not take ownership of devices — instead it acts as a service provider, streamlining the trade-in process on your behalf.

  • Facilitating the Trade-In Process: Swapo provides the platform, tools and expertise to evaluate devices, manage logistics and process trade-ins.
  • You Retain Ownership: your business remains the owner of the devices throughout, so you decide how they’re resold or recycled.
  • Support for Logistics and Processing: Swapo handles operational aspects like logistics, diagnostics and grading, reducing your overhead.
  • Data and Reporting: analytics and reporting tools let you track trade-in metrics and customer behaviour.
  • Customisable Integration: the platform can be tailored to align with your trade-in policies, branding and workflows.

Advantages: full control over resale channels and pricing, cost savings since Swapo doesn’t take a margin from reselling devices, and scalability to grow your trade-in program without extra internal resources.

We already have a trade-in program — can we use Swapo services?

Yes. Swapo can complement your existing trade-in program, specialising in automating and enhancing the parts that slow you down — diagnostics, grading, logistics and pricing — without replacing what already works.

Can we still use the diagnostics integrated in our warehouse system?

Yes. Swapo is integrated with many diagnostic providers, so your existing warehouse diagnostics can continue to work alongside Swapo’s platform.